Privacy Policy

Veraty Technologies Pty Ltd (ACN 681 786 603) (we, us or our) understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our SaaS service to you (Services) or when otherwise interacting with you.

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We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and to the extent applicable, the UK General Data Protection Regulation (UK GDPR). For the purposes of this policy, ‘personal information’ has the meaning given to it in the Privacy Act, and for individuals in the United Kingdom, it includes ‘personal data’ as defined by the UK GDPR.

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Information We Collect

We may collect the following types of personal information:

  • Your name;
  • Your contact details, including email address, mailing or street address and/or telephone number;
  • Your date of birth;
  • Your avatar and images of you;
  • Details of your employer or organisation;
  • Your credit card or other payment details (processed through our secure third-party payment processor);
  • Your preferences and/or opinions;
  • Information you provide to us, including through feedback, customer surveys, or other communications;
  • Details of products and Services we have provided to you and/or that you have enquired about, and our response to you;
  • Support requests submitted to us and our response to you;
  • Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • Information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • Additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • Any other personal information requested by us and/or provided by you or a third party.

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Sensitive information: We may collect sensitive information about you in the course of providing our Services. We will only collect sensitive information with your consent and will only use it for the purpose for which it was provided, or as otherwise required or authorised by law.

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How We Collect Personal Information

We collect personal information in a variety of ways, including:

  • Directly: We collect personal information which you directly provide to us, including when you sign up for our Services, request our assistance via email, or communicate with us over the telephone.
  • Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
  • From third parties: We may collect personal information from third parties, such as your name, email, and team name from integrated platforms like Slack, or details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail.

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How We Process and Disclose Your Information

We may collect, hold, use and disclose personal information for the following purposes, and we will only do so where we have a valid legal basis.

  • To provide our Services to you: To enable you to access and use our Services, including to provide you with a login and to manage your account.
    Legal Basis (UK GDPR): Performance of a contract.
  • To communicate with you: To contact and communicate with you about our Services, including in response to any support requests you lodge with us or other enquiries you make.
    Legal Basis (UK GDPR): Performance of a contract; Legitimate interests (to respond to your enquiries).
  • For administrative and business purposes: For internal record keeping, administrative, invoicing and billing purposes.
    Legal Basis (UK GDPR): Performance of a contract; Legitimate interests (for our business administration).
  • For improvement and development: For analytics, market research and business development, including to operate and improve our Services and associated applications.
    Legal Basis (UK GDPR): Legitimate interests (to improve our Services and business).
  • For marketing and advertising: To send you promotional information about our products and services and other information that we consider may be of interest to you.
    Legal Basis (UK GDPR): Consent; Legitimate interests (to market our Services to existing customers).
  • To comply with legal obligations: To comply with our legal obligations, resolve any disputes that we may have, and enforce our agreements.
    Legal Basis (UK GDPR): Legal obligation.
  • If otherwise required or authorised by law.

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Automated Decision-Making and AI: As a provider of a unified AI platform, we use automated processes and artificial intelligence to deliver and improve our Services. These processes may analyse the information you provide to generate advice and insights related to legal needs. Where such a process produces a legal or similarly significant effect on you, you have the right to obtain human intervention, express your point of view, and contest the decision. Our AI models are designed to assist with advisory functions and do not make final, binding decisions without an opportunity for human review.

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We may disclose personal information to:

  • third-party service providers for the purpose of enabling them to provide their services to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, email marketing providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
  • any other third parties as required or permitted by law, such as where we receive a subpoena.

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International Transfers: Some of the third parties listed above may be located or store data outside of Australia and the United Kingdom. Where we disclose your personal information to parties in other countries, we will take reasonable steps to ensure that they have appropriate safeguards in place to protect your information in accordance with the APPs and UK GDPR. This may include entering into Standard Contractual Clauses approved by the relevant authorities or ensuring the recipient is in a country deemed to have adequate data protection laws.

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Data Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
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Data Retention

We retain your personal information for as long as is necessary to provide our Services to you and for our legitimate business purposes. Our retention policy and schedule ensure that we meet the ‘data minimisation’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed securely and in accordance with our legal obligations.

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Your Rights

You have certain rights in relation to your personal information. Your rights may vary depending on your location.

  • Choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us; however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
  • Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
  • Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information in certain circumstances. We may refuse your request where permitted by law.
  • Correction / Rectification: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We will take reasonable steps to promptly correct any information found to be so.
  • Erasure (Right to be forgotten): You may request that we erase your personal information. We will take reasonable steps to do so, subject to certain legal obligations which may require us to retain some information. We will remove all customer-specific data, by customer request, within 30 days of a written request to hello@veraty.ai.
  • Restrict Processing: You may have the right to request that we restrict the processing of your personal information if you believe the data is inaccurate, the processing is unlawful, or you have objected to the processing.
  • Object to Processing: You have the right to object to our processing of your personal information where it is based on our legitimate interests. If you object, we will stop processing your information unless we have compelling legitimate grounds to continue, or it is needed for legal claims.
  • Data Portability: Where applicable, you may have the right to receive a copy of your personal information in a structured, commonly used and machine-readable format and to have it transferred to another controller.
  • Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us or use the opt-out facilities provided in the communication.
  • Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.
  • Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details. We will promptly investigate and respond to you in writing. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. In Australia, this is the Office of the Australian Information Commissioner (OAIC). In the United Kingdom, this is the Information Commissioner’s Office (ICO).

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Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our website with personal information, this information may be linked to the data stored in the cookie.

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You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

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We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Services. They include, for example, cookies that enable you to log into secure areas of our Services.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Services when they are using them. This helps us to improve the way our Services work.
  • Functionality cookies. These are used to recognise you when you return to our Services. These cookies enable us to personalise our content for you and remember your preferences.
  • Targeting and advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We use this information to make our website and advertising more relevant to your interests. We may also share this information with third parties for this purpose.
  • Social media cookies. These cookies are used when you share information using a social media sharing button on our websites or you link your account or engage with our content on or through a social media site. The social network will record that you have done this.

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Changes to This Privacy Policy

We may update this policy from time to time. Please check our website regularly for the current version of our Privacy Policy.

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For any questions or notices, please contact us at:

Veraty Technologies Pty Ltd
Email: hello@veraty.ai

Last updated: 25 September 2025

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